Legal notice

Welcome to the Website, which is an Internet domain titled Andorra 3000 – Mountain Guides.
When you access the website of Andorra 3000 - Mountain Guides, you accept the conditions set out in this Legal Notice, and also the use of the Website, its contents, and services in accordance with current legislation.
For this reason we recommend that you carefully read the contents of this Legal Notice if you want to access and use the information and services offered by the website of Andorra 3000 - Mountain Guides.


The present Conditions of Use, Privacy and Sales Policy (henceforth, the “General Conditions”) regulate the use of the Website (henceforth “the Website") that Andorra 3000 - Mountain Guides (henceforth “Andorra 3000"),makes available to persons accessing its Website in order to provide information about products and services, its own and/or those of third-party collaborators, and facilitate access to them, as well as the contracting of goods and services (collectively referred to as “Services”) through the website.
Jordi Sallés López, passport number 16138, is registered as owner and representative of Andorra 3000 entity registered in the Trade and Industry Registry of the M.I. Government of Andorra, with business number 925508 W and with the N.R.T. F-151981-C and with registered address at C/ Ciutat de Valls 11, planta baixa. AD500 Andorra la Vella. Principat d’Andorra.


As a user of the Website you must at all times use the website, as well as the contents or services included, appropriately, respecting the current legality and property rights of Andorra 3000 and / or its collaborators.
It is strictly forbidden, and all users and third parties pledge that they will not take any action (including the introduction or dissemination of "computer viruses") that causes alterations or extortion in the contents of the Website, as well as not to intervene or promote alterations in email, and Andorra 3000, reserves the right to remove users from access to its Website if necessary.
Similary, Andorra 3000 excludes any liability for damages of any kind that may be due to the presence of viruses or other harmful elements on its website that may cause alteration of computer systems, as well as of the documents or systems stored in them.
The Client will be liable for damages and losses of any nature that Andorra 3000 may suffer, on occasion or as a result of breach of any of the above obligations as well as any others included in these Terms of Use and / or those imposed by law in relation to the use of the Website.


Acces to the Website is free except for those sections that require an access password, which will be provided by Andorra 3000 to those who it freely chooses.
The user assumes, knows and accepts that the information existing on this Websiteis merely informative; the contents of the Website may be inaccurate, contain errors, or not be properly updated, which is why Andorra 3000 will use all possible means to correct or mention them.
The contents, the organization, and the links on the Website have been selected by Andorra 3000.
Andorra 3000 reserves the right to modify, update, add, or eliminate any of the contents of the Website, as well as to limit or privatize access, whether temporarily or permanently, without prior notice.


All contents of the Website, such as texts, graphics, photographs, logos, icons, images, as well as graphic design, source code and software, are the exclusive property of Andorra 3000 or third parties that collaborate with the development of this content.
It is strictly forbidden to use any elements of industrial and intellectual property for commercial purposes, as is their distribution, modification, alteration or compilation.
Those Customers who send observations, opinions or comments via email or by any other means, in cases where by the nature of the Services it is possible, are understood to authorize Andorra 3000 for the reproduction, distribution, public communication, transformation, and the exercise of any other right of exploitation, of such observations, opinions or comments, for all the time of copyright protection that is provided by law and without territorial limitation. It is also understood that this authorization is made free of charge.
Any claims that may be brought by Customers in relation to possible breaches of intellectual or industrial property rights over any of the Services of this Website, should be addressed to the following email address:


Andorra 3000 reserves the right to interrupt access to the Website,as well as the provision of any or all of the IT Services provided through it, at any time and without prior notice, either for technical reasons, security, control, maintenance, power failures or any other justified cause.
Consequently, Andorra 3000 does not guarantee the reliability, availability or continuity of its Website or of the IT Services, so that the use of the same by the Client is carried out at his own risk; as such, Andorra 3000 cannot be held responsible in this regard.
Andorra 3000 will not be liable in the event of interruptions of the Services, delays, errors, malfunction of the same and, in general, other inconveniences that have their origin in causes that are beyond the control of Andorra 3000, and / or due to an intentional or culpable action of the Client, and / or has as its origin causes of a fortuitous event or act of God.
Andorra 3000excludes any liability for damages of any nature that may be due to the lack of truthfulness, accuracy, completeness and / or topicality of the Services transmitted, disseminated, stored, made available or received, obtained or accessed through the Website, as well as for the Services provided or offered by third parties or entities.
Andorra 3000 will try to the extent possible to update and rectify any information hosted on its Website that does not comply with the minimum guarantees of truthfulness. Nevertheless, it will be exonerated of responsibility for its non-update or rectification as well as for the contents and information expressed in the same.
In this sense, Andorra 3000 has no obligation to control and does not control the content transmitted, disseminated or made available to third parties by Customers or collaborators, except in cases where the legislation in force requires it or when it is required by a Judicial Authority or Competent Administration.
Andorra 3000 is not responsible for the use that the Client makes of the Services of the Website or its passwords, as well as any other material thereof, infringing the intellectual or industrial property rights or any other rights of third parties.
Likewise, Andorra 3000 does not guarantee that a document available online reproduces exactly an officially adopted text. The information provided through this Website does not replace the legal publication of the laws and other texts that are published by the BOPA or the official bulletins that correspond to such publications, the printed edition of which is the only instrument that testifies to its authenticity and content.


Andorra 3000 does not guarantee or assume any responsibility for damages caused by access to third party services through connections, links, or links of linked sites or the accuracy or reliability thereof. The function of the links that appear on Andorra 3000 is exclusively to inform the Client about the existence of other sources of information on the Internet, where the client may complement the Services offered on the Website.
Andorra 3000 will not in any circumstance be responsible for the results or consequences of customers accessing these links. These third party services are provided by third parties, so that Andorra 3000 cannot and does not control the lawfulness of the Services or their quality. Consequently, the Client must exercise extreme caution in the assessment and use of the information and services existing in the contents provided by third parties.


Processing and collection of personal data

On this Website no personal data is collected without the authorization of the user and / or Client, nor is such data transferred to third parties. The data that we request from users is that which is strictly necessary and essential to be able to provide an effective response or service rendering.
In this case, and in compliance with Law 15/2003, of December 18, qualified for the protection of personal data, the person concerned is informed that his/her personal data will become part of the CLIENTS file, managed by Andorra 3000,the purpose of which is CUSTOMER MANAGEMENT (whether: administrative, billing, accounting management, fiscal management, statistics, loyalty, response of enquiries to both the Client and the Website and the sending of news and / or calls). The recipients of this information are the financial institutions, collaborating providers of the services and insurance or similar entities.
Likewise, this file is duly registered with the Registry of the Data Protection Agency of Andorra (APDA).
At any time users have the right to obtain confirmation of the existence of the processing of their personal data, its content, origin and also the exercise of any right of access, opposition, rectification or suppression, according to articles 15 , 22, 23, 24 of the Qualified Personal Data Protection Act 15/2003 of 18 December.
These rights may be exercised in the presence of Josep Sallés Planas, as owner and representative of Andorra 3000, at the following physical address:
Camí Ral, 19. Residencial Prat Condal, Edifici Comapedrosa, 1er pis, 2ª porta – Santa Coloma. AD500 Andorra la Vella. Principat d'Andorra.
Or using the email address:
It is the obligation of the user to keep his / her information updated.


This privacy policy is applicable only and exclusively to the data provided to the Website, and not to the data provided to other websites which may be accessed via links, nor to other websites which may link to

Automatic information collection (“cookies”)

Access to the Website implies the use of “cookies.” The page can function with the use of cookies, but it would limit access to some of the website’s functions and information Website.
In no case are "cookies" used for the acquisition of personal data identifying the user. The use of "cookies" is reserved exclusively to provide the user with accessibility to the Website and for statistics.


Reservation methods and pricing

Clients have the option of making all reservations through the company webpage: (from now on Andorra 3000).
Each client assumes full responsibility for use of credit cards and declares that he/she has sufficient funds to cover the costs of any activities purchased through Andorra 3000.
Upon confirmation of the activity reservation and finalization of payment via the method chosen on the website, the client fully and without reservation accepts all conditions of the General Conditions of Sale
The data collected by Andorra 3000 constitutes the proof of transactions made between Andorra 3000 and the clients accessing its services via this webpage. Andorra 3000 will confirm the reservation via email.
EAll activity prices include taxes.
Andorra 3000 reserves the right to modify or change its prices at any moment, but activities will be billed based on the prices in effect at the moment the reservation is made (taking account for the activity’s availability), excepting clear typographical error.
Andorra 3000 reserves the right to deny a reservation to any client with whom it has a dispute


Andorra 3000 will do everything possible to satisfy all its clients in the provision of activities.
EIn the event of the unavailability of an activity after the reservation has been made, the client will be informed of its cancellation via email.
As a consequence of the cancelation, the client will be refunded all payment received for that activity. The speed of the refund to the client’s bank account will depend on the type of payment chosen, type of bank card used, and the conditions of each bank.


For security, Andorra 3000 entrusts all payment transactions carried out online to online gateways of recognized standing, which comply with the proper security guarantees for the execution of said transactions.
All banking information entered is encrypted and transmitted securely to the bank or managing entities in order to avoid possible fraud or abuses.
Only the financial entity in question will have access to the banking information linked to these payment methods, such that Andorra 3000 does not receive or register this data during the payment operation.


All reserved services can be cancelled provided that it is done within the period specified below, in relation to the scheduled hour of the provision of the service in question:

  1. Activities from the Sensations Program: 72 hours in advance
  2. Guided activities with a prior reservation and explicit confirmation: 7 days in advance.
  3. Activities based on specific programs for groups: The time period which is mentioned in the offer attached to the service confirmation and established, unless otherwise stated, 15 days in advance.
  4. Insurance for daily attendance: 48 hours in advance.

Prior to the activity, the client should indicate his/her intention to cancel the reserved service(s) via email sent to In this email, the client should clearly state:

  1. The reference number of the activity, seen in the “Reservation Confirmation” email received from Andorra 3000 or in the receipt provided.
  2. The date and time of the activity.

Andorra 3000 will respond via email, specifying the precise instructions for the cancelation of the activity.
Reserved services whose cancellation complies with the parameters established in the first paragraph of this section (Cancellations) and reserved 7 days or more in advance, will be reimbursed using the same method of payment used for their reservation.
The reimbursement to the client’s account, as a result of the cancellation, will take place within 7 days of the receipt of the email sent to
Cancelation costs, if they apply, will be charged to the client.
The cancellation of services reserved within fewer than 7 days of the provision of service, provided that they do not exceed that which was established in the first paragraph of this section (Cancellations), entail the issuance of an Activity Voucher of equal value to that paid by the client and which confers the right to reserve an activity of equal or lesser value to the cancelled activity, with a validity of one calendar year.
Cancellations communicated within a shorter time period than that established in the first paragraph of this section (Cancellations), are not subject to reimbursement or any other form of compensation.
Upon cancelation, the client will receive a confirmation email.

Responsibility, Disputes, and Applicable Legislation

Andorra 3000 will not be considered responsible for the failure to fulfill the contract in the event of circumstances which make fulfillment of the activity contracted impossible. These circumstances include, but are not limited to: natural disasters or uncontrollable meteorological conditions, epidemics or other officially declared public health dangers, wars, revolutions, terrorist attacks, partial or complete strike, especially one related to transportation or communication networks, fires, or any other type of dangerous situation which would put at risk the health or safety of all those participating in the activity.
In the event of a dispute, the client should approach Andorra 3000 to attempt to find a solution which satisfies both parties.
For any claim or litigation arising from the interpretation, application or execution of these General Conditions of Sale, the client is expressly subject to the jurisdiction of the courts of the Principality of Andorra, expressly waiving any other code or jurisdiction. In case of any divergence between the original text of these general conditions, drafted in Catalan, and its translation into English, the original text shall prevail.

Modification of the General Conditions of Sale

Andorra 3000 reserves the right to modify the General Conditions of Sale without prior notice, being able to change, delete, or add to both the contents and services provided through it and the way in which these appear presented or located in its servers.
These changes are effective from the moment of publication, for all services hired thereafter. The customer accepts the conditions in force at the moment he/she makes a purchase through the webpage of Andorra 3000.
Registered customers of Andorra 3000 who do not comply with the modifications of the general conditions must notify the company in writing and, as of the date on which the new version will take effect, must stop using the services of Andorra 3000.


The application and interpretation of the content of this Legal Notice is governed by the current legislation of the Principality of Andorra. In the event that a discrepancy may arise in the interpretation or execution of this Legal Notice, the parties, expressly waiving their own theft, if they have it, submit themselves to the jurisdiction of the courts and tribunals of the Principality of Andorra.